Our refund and return policy explains the process for cancellations, returns, replacements, and refunds for purchases made through wifiextstore.online.
Eligible products may be requested for return within 14 days of delivery, unless a different return period is specifically mentioned on the product page or at checkout. The product must generally be unused, complete, and returned with its original packaging, accessories, manuals, and other included items.
A return or replacement may be available when a product arrives damaged, defective, incorrect, incomplete, or materially different from the product description. Customers should contact us as soon as reasonably possible after discovering an issue.
Certain products may not be eligible for return because of their nature, including activated software or antivirus licenses, downloadable products, personalized items, products that have been altered or damaged after delivery, and items specifically identified as non-returnable on the product page. Applicable consumer rights for defective, incorrect, or misrepresented products remain unaffected.
If your order arrives visibly damaged or you receive the wrong product, please contact us promptly and provide your order number and photographs or other relevant evidence. We may request photographs of the package, shipping label, product, serial number, and accessories to help investigate the issue.
Where the return is caused by our error, a defective product, a damaged delivery, or an incorrect item supplied by us, return shipping arrangements may be provided or reimbursed as applicable. For other approved returns, shipping costs may be the customer's responsibility. Specific return-shipping instructions will be provided when the return request is approved.
Once an approved returned product is received and inspected, we will determine whether the item meets the applicable refund conditions. If approved, the refund will normally be processed to the original payment method where practicable. The time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Customers may request cancellation before an order has been dispatched. Once an order has been shipped, the cancellation request may instead need to be handled through the applicable return process. We will make reasonable efforts to accommodate cancellation requests received before fulfillment.
Depending on product availability and the nature of the issue, we may offer a replacement instead of a refund for an eligible defective, damaged, or incorrect product. If a replacement is unavailable, an appropriate refund may be provided where applicable.
Some products may include a manufacturer's warranty. Warranty coverage, duration, exclusions, and service procedures are determined by the applicable manufacturer or authorized warranty provider. Customers should review the warranty information supplied with the product.
Refunds may be adjusted or declined where a returned product is missing essential components, has been intentionally or negligently damaged after delivery, or does not meet the applicable return conditions, subject to applicable consumer protection laws.
To request a return, replacement, cancellation, or refund, contact our customer support team using the contact information provided on wifiextstore.online. Please include your order number, product name, reason for the request, and relevant photographs or supporting information where applicable.
WiFi Ext Store may update this Refund & Return Policy from time to time to reflect changes in our business, products, payment services, or applicable legal requirements. The latest version published on this page will apply to future purchases.
For questions about returns, replacements, cancellations, or refunds, please contact WiFi Ext Store through the customer support details available on our website.